Floor And Decor Customer Service : Lindakendall

Floor and Decor Customer Service: A Comprehensive Guide

Floor and Decor is a leading specialty retailer of hard flooring, offering an extensive selection of tiles, wood, laminate, vinyl, and more. Beyond its impressive product offerings, Floor and Decor prides itself on providing exceptional customer service to ensure a seamless and satisfying experience for every customer.

Contact Channels

Floor and Decor customers have several convenient options for reaching customer service:

Phone: 1-800-FLOOR-ME (1-800-356-6763)
Email: [email protected]
Live Chat: Available on the Floor and Decor website during business hours
In-Store: Visit any Floor and Decor store for personalized assistance

Hours of Operation

Floor and Decor's customer service is available during the following hours:

Phone: Monday-Friday 8:00 AM - 10:00 PM CST; Saturday 9:00 AM - 7:00 PM CST; Sunday 10:00 AM - 6:00 PM CST
Email: 24/7 monitoring; responses within 24 business hours
Live Chat: Monday-Friday 9:00 AM - 8:00 PM CST; Saturday and Sunday 10:00 AM - 6:00 PM CST
In-Store: Varies by location; check store hours online

Self-Service Options

For quick and convenient assistance, Floor and Decor offers a comprehensive self-service portal on its website:

Order Status: Track order status and view order details
Store Locator: Find the nearest Floor and Decor store
FAQs: Access a searchable database of frequently asked questions
Product Information: Get detailed product specifications, installation guides, and more

Customer Support Specialists

Floor and Decor's customer support specialists are knowledgeable, experienced professionals dedicated to resolving customer inquiries and ensuring satisfaction. They are trained to:

Provide product information and recommendations
Assist with order placement and tracking
Handle returns and exchanges
Resolve any issues or concerns promptly
Offer personalized advice and assistance

Customer Satisfaction Guarantee

Floor and Decor is committed to customer satisfaction. If for any reason a customer is not completely satisfied with their purchase, they offer a 90-day return policy and a 100% satisfaction guarantee.

Exceptional Experience

Floor and Decor's customer service team goes above and beyond to create an exceptional customer experience. They are responsive, courteous, and dedicated to providing personalized assistance tailored to each customer's needs. Whether you have a specific flooring question or require support with your order, Floor and Decor's customer service is always ready to help.